Communications Alliance proposes End User Migration Model for NBN

Paper Released for Public Comment

Communications Alliance, the peak body for the Australian communications industry today outlined the processes required to migrate end users from existing telephony and data services to the National Broadband Network.  The processes are detailed in the NBN End User Migration Reference Model paper released today for public comment. 

Developed by the End User Migration Working Group of the Communications Alliance NBN Project, the NBN End User Migration Reference Model is intended to inform and provide guidance to industry participants including: NBN infrastructure providers; communications service providers; Network Termination Unit (NTU) installers; data, video and voice cabling professionals; building owners and managers; IT and process developers; and regulatory bodies.  

The NBN End User Migration Reference Model paper includes:

  • Identification of stakeholders;
  • Key migration principles including the minimisation of inconvenience, disruption and cost for end users;
  • Processes and coordination involved in simple and complex migrations; and
  • Three high-level migration options.        

Commenting on the paper’s release, Communications Alliance CEO John Stanton said: “The NBN End User Migration Reference Model addresses the complex and important issue of how to migrate customers to the NBN and we expect it will become a reference point for the industry alongside our NBN End User Premises Handbook.  This paper is a credit to the End User Migration Working Group and I thank each of the group’s members for their contribution.

“While the End User Migration Reference Model has been designed with the industry in mind, the Communications Alliance NBN Project is extending its reach to end users and will soon begin to communicate with consumers about what to expect from the NBN rollout,” Mr Stanton said.

The NBN End User Migration Reference Model paper is available from the Communications Alliance website at:

Communications Alliance invites interested parties to comment on the draft paper and submissions are due by 5pm on Friday 16 July 2010.  Responses will be published on the Communications Alliance website.

The Communications Alliance NBN Project was established in July 2009 and includes seven working groups: NBN Reference Model; Wholesale Services; Early Stage Deployments; End User Premises; Operational; Technical; and End User Migration. 


Communications Alliance is the peak body for the Australian communications industry.  It presents a unified voice for its members in public policy, facilitates industry solutions to industry issues, and provides up-to-date information on industry issues.  Communications Alliance is also leading the industry's response to the National Broadband Network implementation.  For further information see