Primus Telecom today implemented a dedicated hotline to help customers affected by the ongoing floods in Queensland, providing a single point of contact where people can divert phone lines to an alternative number, receive speedy restoration of phone and internet services and apply to have their bills waived for the flood affected times.
Announcing details of the hotline assistance available, Primus CEO Ravi Bhatia said several thousand services in the area were affected, but work was continuing to ensure everyone directly affected by the floods was able to receive assistance.
“While thousands of people are directly impacted, the true extent of these floods extends much further to families, friends, colleagues trying to stay in touch with people in the area, and those just trying to go about their daily business,” Mr Bhatia said.
“While the immediate focus is on keeping people safe, and ensuring essential supplies get where they are needed, we want our customers to know that we are thinking of them and will do whatever we can to support their recovery.”
Mr Bhatia said the assistance package announced today included:
- Creation of a freecall 1 800 55 98 96 number for people to register faults, request restoration of service and any other assistance they require;
- Free diversion of current numbers to an alternate fixed or mobile number of their choice;
- The ability to apply over the phone for a waiver of phone charges during the affected period; and
- Any other ongoing assistance required to help the recovery effort.
”These practical measures will help thousands of customers stay in touch with family and friends while this dreadful natural disaster passes,” Mr Bhatia said.
“We feel we have an obligation to offer our support to our customers as good and responsible corporate citizens and hope that our contribution will go some way to helping make the situation a little easier to bear,” Bhatia concluded.
Customers can call iPrimus on 1800 55 98 96 to activate call diversion. Those customers whose homes have been severely damaged by the floodwaters can also request suspension of their Primus and iPrimus services, including billing, for up to three-months by calling 1800 55 98 96.
About Primus www.primus.com.au
Primus Telecom is one of Australia’s largest telecommunications carriers offering a comprehensive range of high-speed fibre, broadband, data centre, voice and mobile products, servicing both business and residential sectors. The Primus network provides nationwide coverage through its own backbone network with facilities in 66 cities, 286 DSLAM exchanges and fibre connectivity across Australia. The network enables the Company to provide nationwide long distance services and local call Internet access. Primus operates its own fibre network in the five major capital cities, delivering a range of business direct-connect services including ISDN, frame relay, ATM, telephone line and broadband DSL, as well as telephone line and broadband DSL services direct to residential customers.