Genesys Named Contact Centre Applications Vendor of the Year in 2012 Frost & Sullivan Australian Excellence Awards

Genesys, a leading provider of customer experience solutions, today announced that it has been named Contact Centre Applications Vendor of the Year for 2012 in Frost & Sullivan’s Australian Excellence Awards.  Genesys won the award for demonstrating outstanding performance and growth within Australia in 2012.
Key Facts:

  • The Frost & Sullivan Awards are awarded to companies that demonstrate excellence in the industry, based on the commitment and innovative business strategies required to advance and excel in the competitive Australian market.
  • Genesys was chosen as the leading Centre Applications Vendor based on its market performance including market share leadership, revenue growth and degree of product and service innovation displayed over the past year.  It was selected by a panel of five Australian-based Frost & Sullivan analysts.
  • Genesys is focused on helping companies around the globe improve the customer experience.  It connects customers over the right channels to the right people, empowered with the right context to deliver personalised service.  It gives real-time insight into businesses to ensure that they have the right customer-facing resources to create customer service strategies that cut costs and build customer loyalty.
  • Genesys has recently launched Genesys Connect for Service Cloud, built upon the Salesforce Platform.  This delivers a seamless environment that natively leverages the Service Cloud user interface and administrative environment to ensure that the solution is quick to deploy, easy to administer and simple to use.

Key Quotes:
“This award acknowledges Genesys’ proven market leadership in call centre technology,” said Sean Coleman, Genesys Australasia Managing Director.  “For more than 20 years we have worked with organisations around the globe to transform their contact centre service delivery with our innovative technology and unique insight into what makes a customer experience a great one.  We are proud that our relentless focus on improving customer service has been recognised by Frost & Sullivan in Australia,” he said.

About Genesys:

Genesys is the world’s leading provider of customer service and contact center software and services — with a 100% focus on customer experience and mission to save the world from bad customer service. With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today’s new customer conversation. Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.

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