Communications Alliance committed to consumer protection

Communications Alliance today committed to work closely with the Federal Government and ACMA to ensure that telecommunications customers enjoy adequate protection in the evolving and converging service environment.

The Alliance has already begun an important scheduled review of the Telecommunications Consumer Protection (TCP) Code – a process that will involve all stakeholders, including representatives of consumer groups, government agencies user groups and industry players.

“The industry agrees it is fundamentally important to ensure that industry self-regulatory codes are capable of delivering benefits and adequate protections to consumers,” said Communications Alliance CEO John Stanton.

“The welcome recent reduction in complaints to the TIO, and the sharp fall in complaints about Premium SMS services show that, while current regulatory arrangements are not always perfect, they can and do produce positive results.”

Communications Alliance will engage closely with ACMA and other stakeholders on the inquiry, announced today, into industry practices in dealing with customers, Mr. Stanton said.  


Communications Alliance is the peak body for the Australian communications industry.  It presents a unified voice for its members in public policy, facilitates industry solutions to industry issues, and provides up-to-date information on industry issues.  Communications Alliance is also leading the industry's response to the National Broadband Network implementation.  For further information see