New Center Supports Mandarin-speaking Customers Globally and Strengthens commitment to Customers and Partners across Greater China
Brocade (Nasdaq: BRCD) today announced the opening of a new Technical Assistance Center (TAC) in Shanghai, China, to provide technical services and support to Mandarin-speaking customers across the Greater China region and globally. It also augments the TAC in Chennai, India, in the delivery of Brocade’s comprehensive technical services and support to customers and partners across Asia Pacific (APAC).
A significant investment has been committed to operating the China TAC annually, and providing full Level 1 and Level 2 support services on all Brocade products in Mandarin. The China TAC is composed of a strong team of technical support engineers dedicated to receiving ongoing training and certification, and providing customers and partners with the most skilled team to address their technical issues.
One of the regional customers which have benefited from the China TAC is Ping An Insurance (Group) Company of China, where Brocade provides premier services in areas of 24x7 support for real-time network performance monitoring, and supported by senior SAN engineers.
“Brocade has been instrumental in implementing, upgrading and consolidating our SAN network at our data center in Shanghai,” said Wang Xin, Storage Division Manager, Ping An Storage & Infrastructure team. “The team of highly skilled engineers even went the extra mile to roll out optical routing between our data centers in Shanghai and Shenzhen, which allows for data sharing between separate SAN networks. We are impressed by the timely and professional support afforded to us by Brocade, which is essential to the efficient and reliable operation of our network.”
“The launch of our China TAC in Shanghai complements our ongoing commitment in meeting the evolving needs of our customers and partners in APAC,” said Charlie Foo, Brocade Vice President for APAC. “Every Brocade technical support engineer has deep networking expertise to offer high-quality technical support to enable non-stop networking, and we will continue to invest in our people and best practices so as to help our customers optimize their technology investments.”
Brocade (Nasdaq: BRCD) networking solutions help the world’s leading organizations transition smoothly to a world where applications and information reside anywhere. (www.brocade.com)
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