Symbio Networks Launches Preselect API to Deliver Flexible Self Managed Service to Wholesale Customers

ACN Pacific adopts Symbio’s innovative API to deliver faster and automated operations

Symbio Networks, operator of Australia’s largest VoIP network, today announces the launch of its preselect API (Application Program Interface) designed to provide its wholesale customers with a more flexible, self-managed voice service.

Preselection is the process of redirecting call routing pathways so Service Providers can choose their traffic routes. To date this has been a manual and highly time-consuming service. By automating via an API, Symbio has taken preselection into the cloud age, maximising efficiency and reducing costs for its wholesale customers.

Jon Cleaver, CCO of Symbio parent, MNF Group, said: “API capabilities provide an efficient and easy deployment path for new providers to access Symbio’s smart network through their own user interfaces. These days both providers and end users expect the ability to control their services within their own portals – there should be no need for them to switch between multiple interfaces.”

International telecommunications provider ACN Pacific is one of the first companies to deploy the API. This further strengthens ACN’s suite of industry-leading voice services and products.

“We no longer have to wait for information to be sent off in batches. As soon as customers sign-up, the preselection request is dispatched in real-time,” said Belinda Davies, ACN Pacific’s Director of Carrier and Relationships.

She added: “ACN Pacific operates an online business model, and automation through APIs is an important part of that. It is fantastic to be working with a partner like Symbio who share the same forward-thinking approach to technological innovation.”

Symbio uses ReST (Representational State Transfer) architecture, which is the foundation of most cloud-based APIs. This allows the application to be deployed into internal ordering systems easily, and be scaled to cater for a large customer base - such as ACN Pacific.

About Symbio Networks

Symbio Networks is a recognised industry leader in IP Voice communications. Founded over a decade ago, Symbio has grown to become a trusted partner to the Australasian communications industry, providing network operators proven IP communications solutions and the ability to scale and evolve to make the most of this fast-growing market. Today, it operates Australia's largest IP Voice network, and delivers billions of voice minutes throughout Australia, New Zealand and the world. 

For more information on Symbio Networks

About ACN Pacific

ACN is the world’s largest direct seller of telecommunications and essential services for residential and business customers. Services include Phone, Mobile, Mobile Broadband, Fixed Line Broadband (ADSL, NBN), VoIP, Electricity, Gas, and Security Services. ACN Pacific covers both the Australian and New Zealand markets, providing customers with direct access to leading products and services.