- Global CX management technology company expands New Zealand footprint
- Ranked as Leader in Customer Feedback Management Platforms, Q4, 2018 Evaluation
MaritzCX, the leading CX management technology company, has appointed Andrew Crowhurst as its New Zealand Country Manager and the first employee in region.
Andrew joins MaritzCX with a remit to further expand MaritzCX’s New Zealand footprint and extend its growing client base which already includes leading companies including Spark, BNZ, Mercury and Waitemata District Health Board.
Commenting on his appointment, Andrew Crowhurst said, “MaritzCX has a very strong in-market reputation for combining its leading-edge technology platform with expert consulting skills. I’m looking forward to using my experience to help New Zealand brands realise and exceed their customer experience goals.”
Prior to joining MaritzCX Andrew spent eight years at Vodafone New Zealand in senior customer experience roles, most recently as Head of CX Strategy & Innovation. He was previously at Telecom New Zealand where he spent 14 years in various strategic roles including Head of Path 2 Customer CX Programme.
Andrew’s appointment and the expansion of MaritzCX’s New Zealand operations comes as the company is ranked Leader in the first The Forrester Wave™: Customer Feedback Management Platforms AP, Q4, 2018. This is the highest ranked category in the report, with MaritzCX achieving 5 out of 5 scores in the following evaluation criteria: Share of Enterprise clients; Customer retention; Text analytics; Basic and advanced statistical analyses; Survey capabilities; APAC language support; Professional service offerings; Range of access; Flexibility to accommodate change; Engagement in services; Scope of clarity of AP vision; AP support.
MaritzCX ANZ Managing Director David Blakers said “More and more New Zealand brands are realising that they must deliver a truly customer centric experience if they are to retain market share and relevance in an increasingly competitive market.” He continued, “Andrew has in-depth customer experience knowledge and will ensure that we provide the level of in-depth consulting services in New Zealand that ensured we became Leader in The Forrester Wave”.
Since launching in the ANZ region in 2015, MaritzCX’s client base has grown by over 120% year on year and now has over 5,000 users of its technology platform. It has rapidly established itself as the go-to customer and employee experience management technology platform for many of the Asia Pacific region’s leading brands.
Find more information about MaritzCX at www.maritzcx.com/au
MaritzCX is customer and employee experience management for big business. High-value CX programs are critical for every organisation. We combine software, data and research science, deep vertical market expertise, and managed program services to help accelerate client success. CX programs that are most impactful drive the right kind of actions throughout the company and support a strong business case. MaritzCX seeks to partner with companies that insist on effective and high-ROI CX. Our customers include over fifty percent of Fortune 500 companies and global brands from the Automotive, Banking and Financial Services, Travel & Hospitality, Consumer Technology, Healthcare, Telecom, Retail, B2B, Energy and Utilities industries.