MaritzCX named a Finalist for Australia and New Zealand’s Most Important Customer Experience Awards

  • MaritzCX announced as finalist in Best CX Partner Category of Inaugural CX Awards

  • Four of its clients shortlisted across multiple categories: Australia Post, Medibank, NIB and Transport NSW recognised for CX excellence

MaritzCX, the leading CX management technology company, features prominently in the shortlist of the inaugural CX Awards that aim to benchmark, recognise and celebrate CX excellence across Australia and New Zealand.

MaritzCX has been named a finalist in the prestigious Best CX Partner (technology advisory) category whilst four of its clients have made the shortlist across multiple award categories.

Australia Post has been shortlisted in the Best CX Initiative category. NIB joins Australia Post as a finalist in the Best CX Initiative category as well as making the short list for two other categories: Best Use of Technology to Revolutionise Customer Experience and Best Employee Experience Initiative. Medibank is a finalist in the Best CX Transformation category and Transport NSW makes the shortlist for three categories: Best Multichannel Customer Experience, Best Use of Technology to Revolutionise Customer Experience and Excellence in Public Sector: The Citizen Experience.

“Naturally we are delighted to be nominated in the Best CX Partner category, but we are most proud of the fact that four of our valued clients have been nominated in multiple awards categories,” said MaritzCX ANZ Managing Director David Blakers. “MaritzCX’s mission is to help our clients turn every customer experience into a clear strategic advantage and it is fantastic to see their success recognised and celebrated in these prestigious CX Awards. We form deep partnerships with all of our clients and it is a privilege to see the CX transformations that our technology, research and consulting expertise help deliver.”

The CX Awards are produced by Ashton Media and will take place on Level 35 of the stunning EY headquarters in Sydney, Australia on 17th October. Described as Australia’s most important customer experience awards, nine award categories are judged by an expert panel of leading experts including the Chair of the judging panel, Jason Bradshaw, Chief Customer Officer, Volkswagen Australia; Harriet Wakelam, Director of Human Centred Design, IAG; Cambell Holt, Chief Customer Officer, Mercer; Belinda Dimovski, Director Engagement and Support, Australian Red Cross; and Justin Lee, Director of Customer Experience, COMET, Expedia.

As a customer experience grows, matures, and becomes an ever more important differentiator in the quest for market share, the CX Awards have been designed to help differentiate the very best CX leaders, teams and innovations from their competition,” said Mark Abay, Co-Founder and Content Director of Ashton Media, the organisers of the CX Awards. “With nominees like MaritzCX and its clients driving CX transformative change across the region, the ANZ region has much to celebrate and showcase when it comes to best practice customer and employee experience programmes.”


About MaritzCX

MaritzCX is customer and employee experience management for big business. High-value CX programs are critical for every organisation. We combine software, data and research science, deep vertical market expertise, and managed program services to help accelerate client success. CX programs that are most impactful drive the right kind of actions throughout the company and support a strong business case. MaritzCX seeks to partner with companies that insist on effective and high-ROI CX.

Our customers include over fifty percent of Fortune 500 companies and global brands from the Automotive, Banking and Financial Services, Travel & Hospitality, Consumer Technology, Healthcare, Telecom, Retail, B2B, Energy and Utilities industries.

For more information about MaritzCX, visit 

About the CX Awards

In partnership with EY, the inaugural CX Awards are the ultimate accolade in CX excellence and innovation, differentiating the very best leaders, teams and innovations from their competition, and providing ANZ’s leading brands with a credible way to recognise their work in the CX field. Partners of the Awards include EY and Zendesk.

The CX Awards are organised by Ashton Media; leaders in the creation of highly targeted conferences specialising in marketing, advertising and customer experience. Ashton Media’s events across the customer experience field include the Customer 360 Symposium, the Customer 360 Forum, and the CX Collective membership initiative. Find out more at