Communications Alliance prepares for TCP Code review

Communications Alliance, the peak body for the Australian communications industry, today announced it will bring stakeholders together to prepare for the upcoming review of the Telecommunications Consumer Protection (TCP) Code.

In recognition of the importance of the Code, Communications Alliance will host a stakeholder meeting where participants can discuss the approach and process of the review.  It is anticipated the outcomes of this meeting will guide the TCP Code review process which is scheduled to commence in May 2010.

Representatives of government, regulators and consumer groups will be invited to take part in the forum with members of the communications industry.

Communications Alliance CEO Anne Hurley said the stakeholder meeting is an important preliminary step towards the TCP Code review.

“The TCP Code helps define the way communications service providers interact with consumers and is a critical instrument for consumers, service providers, government and regulators alike.  We look forward to collaborating with the Code’s many stakeholders to determine the most appropriate approach to the upcoming review.”

The TCP Code contains service provider rules about advertising of products, consumer contracts, billing, credit management, transfers of service, and complaint handling.  The Code can be downloaded from the Communications Alliance website:


Communications Alliance is the peak body for the Australian communications industry.  It presents a unified voice for its members in public policy, facilitates industry solutions to industry issues, and provides up-to-date information on industry issues.  Communications Alliance is also leading the industry's response to the National Broadband Network implementation.  For further information see