New telephony analytics tool helps enterprises improve productivity and cost-efficiency
MyNetFone, Australia’s largest provider of hosted communications services, has launched an advanced call analytics and visualisation tool, Precision Analytics.
Precision Analytics helps enterprises and government organisations make use of the ‘big data’ that is generated by their organisation’s telephone call patterns.
“There is a treasure-trove of business intelligence within every IP-PBX or UC platform,” said Rene Sugo, CEO of MNF Group. “In the past that data has been complex and costly to access. But with MyNetFone Precision Analytics on the MyNetFone voice network, enterprise and government organisations can finally unlock their voice service data, and use it to answer key business questions.”
MyNetFone Precision Analytics provides advanced reporting capability for senior managers and executives to answer their key productivity and budget questions. For example, an enterprise may want to know geographic call origin distribution or visualise last quarter’s peak times, and plan call centre rosters accordingly.
The tool tracks inbound and outbound calls, and allows managers to analyse voice service usage reports on call costs and visualise call trends.
“Unlike similar telco reporting platforms which just provide raw data, Precision Analytics provides call analytics and visualisation in the one tool,” Sugo added.
“MyNetFone Precision Analytics empowers data-driven management and accountability across the entire enterprise organisation. It helps enterprises to understand how their voice services are used and how their budget is being spent.”
The MyNetFone Precision Analytics platform is accessed via an online portal with a customisable dashboard, which allows users to view the most relevant data at a glance.
This new tool is part of the MyNetFone Enterprise and Government communication solutions offering, and is available in combination with SIP trunking or hosted phone system deployments.
MyNetFone is Australia’s largest provider of hosted voice and data communications services for business, enterprise and residential users.
MyNetFone is part of the MNF Group, which owns and operates Australia’s largest VoIP network and a global Tier 1 voice carrier network. The Group also includes retail brands Connexus, CallStream, PennyTel and The Buzz; and wholesale brands iBoss, Symbio Networks, TNZI and TollShield.
MNF Group was founded in 2004 and listed on the ASX in mid 2006. It has a reputation for quality, value and innovation, having won numerous awards including the Forbes Asia’s 200 Best Under a Billion (2014, 2015), Deloitte Technology Fast 50 (2008, 2009, 2010, 2012, 2013, 2015), PC User Product of the Year (2005), Money Magazine Product of the Year (2007) and many others.
For further information about MyNetFone please visit: https://business.mynetfone.com.au/enterprise