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Customer Experience
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced that its Intelligent Virtual Assistant (IVA)™ solution has received top scores and is positioned as the leader for product completeness, flexibility and strategic potential among 16 solution providers evaluated in the 2023 Conversational AI Intelliview: Decision Makers’ Guide to Enterprise Intelligent Assistants report by Opus Research.*
Genetec Inc. (“Genetec”), a leading technology provider of unified security, public safety, operations, and business intelligence solutions today announced that long-time customer, NEXTDC, Australia’s most trusted data centre provider, has broadened its use of physical security systems beyond pure security, to improve business operations and drive an enhanced customer experience.
To help clients achieve high-value return on their customer experience (CX) programs, leading CX management technology company MaritzCX has unveiled a range of enhancements to its platform and service suites. These new capabilities provide large enterprises enhanced ways to improve customer experience and boost the bottom line.
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