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AI-era contact centres become strategic CX data hubs
eCommerceNews publishes Verint’s Martyn Riddle on why contact centres must evolve from operational cost centres into strategic CX data hubs powered by AI, interaction data and better human-AI orchestration.
Verint Announces Corporate Name for Combined Verint-Calabrio Organisation
CXFocus reports that Verint will move forward under a unified corporate identity following its transaction with Calabrio, reinforcing its focus on CX automation and a single platform strategy.
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