Brocade Announces New Comprehensive Portfolio of Technical Support Services

Expanded Set of Proactive Services Now Available to Enterprise and SMB Customers through a Single Support Contract for All Brocade SAN and IP/Ethernet Products

Brocade® (Nasdaq: BRCD) today announced that it has combined the best of two technical support portfolios and created a comprehensive new offering that gives all Brocade customers, whether they operate SAN or IP networks, more value, flexibility and choice. In addition to providing a variety of hardware and software service level agreement (SLA) options, the integrated technical support portfolio offers valuable residency support services for mission-critical networking environments. It also enables greater consistency across the entire networking infrastructure, helping customers streamline their support operations and escalation activities, as well as simplify their contract management processes.

“2010 will only see greater emphasis on the need to justify the ‘business value’ of IT infrastructure, and for the organisations to focus on growing the business and investing in IT solutions that will drive operational efficiency and customer retention. This focus will accelerate the need for IT vendors to build IT-enabled solutions that are aligned to these key business needs,” said Venu Reddy, Director, AMI Partners Asia Pacific. “Security concerns and business risk mitigation are other factors that will drive investments towards business continuity and recovery, making support an integral part of business strategy planning.”

“Because Brocade is a leading end-to-end networking company, it made perfect sense to consolidate our technical support services under one common platform to simplify the ordering, delivery and management process for customers and partners,” said Dan Fairfax, Vice President of Global Services at Brocade. “With the rising number of critical applications that are dependent upon the network, Brocade customers are increasingly looking for advanced services to help them proactively manage their networking infrastructures. Brocade is pleased to be able to offer our customers comprehensive technical support offerings that meet their growing requirements and are simple and easy to understand.”

Technical support services are available for all Brocade SAN and IP/Ethernet networking products. Options range from remote support services or return-to-factory repair to onsite parts and labour with a 4-hour response window. For mission-critical networking environments, customers can select Brocade Premier Support, which includes a Brocade Support Account Manager, quarterly support reviews, annual infrastructure health checks and more. Brocade also offers onsite residency services for customers who need assistance with day-to-day maintenance activities such as fine-tuning of equipment, assistance with software upgrades and coordination of change activities.

Brocade Global Services helps customers deploy comprehensive networking solutions while maintaining a strong focus on their core business objectives. With professional services, customer support, onsite residency and remote monitoring services, Brocade helps customers maximise the availability and efficiency of their technology investments. For more information, visit

About Brocade

Brocade (Nasdaq: BRCD) develops extraordinary networking solutions that enable today’s complex, data-intensive businesses to optimise information connectivity and maximise the business value of their data. For more information, visit


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