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CX
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced its The State of Customer Experience 2025 report, revealing a seismic shift in consumer expectations and a clear call to action for brands: Deliver a competitive customer experience or risk losing them.
Too many businesses are still focusing on solely upgrading telephony-first contact centres when trying to transform CX, according to a new Playbook from global research and advisory company Ecosystm and Verint® (Nasdaq: VRNT), The Customer Engagement Company®.
The ‘Transforming Experiences to Win in the New CX Era’ interactive Playbook reveals that in Asia Pacific, contact centres continue to struggle with orchestrating channels seamlessly. Customers now initiate 70% of interactions through asynchronous tools and social media apps, rather than calling into a contact centre. Genuine CX transformation needs to go beyond a telephony-focused cloud contact centre solution to embrace an Open CX approach.
Verint® (Nasdaq: VRNT), The Customer Engagement Company®, today announced that Zoom Video Communications, Inc. is launching the ISV Exchange Program with Verint’s open platform, expanding on the initial partnership announced last November. The unique open architecture of the Verint Platform makes it easy to combine its customer experience (CX) automation solutions with Zoom’s offerings.
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced an expanded partnership with Google Cloud to help organisations improve contact centre performance through the integration of Google Cloud's Contact Centre AI and Verint Customer Engagement Platform.
MaritzCX, the leading CX management technology company, has appointed Andrew Crowhurst as its New Zealand Country Manager and the first employee in region.
MaritzCX, the leading CX management technology company, has been named as a Leader in The Forrester Wave™: Customer Feedback Management Platforms In Asia Pacific, Q4, 2018 Report. This is the highest ranked category in the report.
MaritzCX, the leading CX management technology company, features prominently in the shortlist of the inaugural CX Awards that aim to benchmark, recognise and celebrate CX excellence across Australia and New Zealand.
To help clients achieve high-value return on their customer experience (CX) programs, leading CX management technology company MaritzCX has unveiled a range of enhancements to its platform and service suites. These new capabilities provide large enterprises enhanced ways to improve customer experience and boost the bottom line.
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